Frequently Asked Questions

How long does shipping take?

Most Bourbon & Greens hats and accessories are in stock and ship directly from our U.S. inventory within 1–2 business days.

Once shipped, standard U.S. delivery typically takes 3–5 business days, depending on your location and the carrier.

Made-to-order apparel may require additional production time.

Are your products made to order?

Most of our hats and accessories are ready to ship!

We stock and ship these products directly, so there's no production wait.

Certain apparel items, including select T-shirts, are made to order through our fulfillment partners. These typically require 2–5 business days for production before shipping.

How much does shipping cost?

Shipping costs and available free-shipping offers are displayed at checkout. Any product eligible for free shipping will be clearly identified.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Orders containing multiple products may arrive in separate packages if fulfilled from different locations.

Can I return or exchange an item?

Returns and exchanges are handled according to our Refund Policy.

If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.

What if I order both an in-stock hat and a made-to-order shirt?

Your products may ship separately. In-stock items typically ship within 1–2 business days, while made-to-order apparel requires additional production time.

You'll receive tracking information as each shipment leaves its fulfillment location.